Mortgage Care Plus
To enable us to help you to ensure that your claim runs smoothly,
you must follow these simple steps that you will find invaluable
in the unfortunate event that you may need to make a claim under
your policy. Please note that the procedure varies according to
the policy section under which you are claiming.
MORTGAGE CARE
If you become disabled or unemployed, you should
contact the claims administrators within 30 days of the start of
your disability or unemployment. When you contact them please ensure
that you have your certificate number to hand.
They will explain in full the claims procedure, send you the appropriate
claim form for completion and let you know what further documentation
or information may be required in support of your claim. They will
then handle all matters relating to your claim directly with you.
The claims administrators are:
Cassidy Davis Insurance Services Ltd
21 Perrymount Road
Haywards Heath
West Sussex
RH16 3TP
Phone: 01444 450550
Fax: 01444 458234
Please note that Cassidy Davis Insurance Services Ltd only handle
claims under the Mortgage Care section of your policy.
LIVING CARE
Phone the Universal Provident helpline.
If you need to claim under the Living Care section of this policy
you must first of all call our helpline on 0870 513 3432. When
you phone us, please have the following information available:
- your policy number
- details relating to your disablement
- the disability commencement date.
We will then be able to discuss the claim with you and issue
a claim form.
When you receive the claim form
Please complete the claim form in full and return it to us with
any additional documentation requested. We will then request
a medical report from your medical attendant to enable us properly
to assess your claim.
Once we have received the medical attendant’s report and
any additional information we may require, we will inform you of
the validity of your claim and, if appropriate, arrange for benefit
payments to commence at the end of the deferred period.
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