Lifeline Plus

To enable us to help you to ensure that your claim runs smoothly, you must follow these simple steps that you will find invaluable in the unfortunate event that you may need to make a claim under your policy. Please note that the procedure varies according to the policy section under which you are claiming.

LIFELINE

In the event of a claim, for free counselling, guidance and advice you may call the 24 hour Cassidy Care Helpline on 0870 523 4958.

LIVING CARE

Phone the Universal Provident helpline.
If you need to claim under the Living Care section of this policy you must first of all call our helpline on 0870 513 3432. When you phone us, please have the following information available:

• your policy number
• details relating to your disablement
• the disability commencement date.

We will then be able to discuss the claim with you and issue a claim form.

When you receive the claim form
Please complete the claim form in full and return it to us with any additional documentation requested. We will then request a medical report from your medical attendant to enable us properly to assess your claim.

Once we have received the medical attendant’s report and any additional information we may require, we will inform you of the validity of your claim and, if appropriate, arrange for benefit payments to commence at the end of the deferred period.