Income Care Plus
To enable us to help you to ensure that your claim runs smoothly,
you must follow these simple steps that you will find invaluable
in the unfortunate event that you may need to make a claim under
your policy. Please note that the procedure varies according
to the policy section under which you are claiming.
INCOME CARE
To notify your claim you should contact us within 30 days of
the date of your accident or the start of your illness. We will
explain the procedure and send you the appropriate forms to complete.
You can contact us at the following address:-
Universal Provident Limited
Phoenix Park
Blakewater Road
Blackburn
Lancashire
Telephone: 0870 160 5819
Fax: 01254 673780
Throughout your claim, to substantiate your entitlement to benefits,
you must provide us with
- medical certificates issued by a United Kingdom registered
medical practitioner, and
- any other documentation we may reasonably require.
Medical certificates must be sent to us within 15 days of issue.
Other documents must be sent to us within 30 days of being
requested to do so.
If we request medical examinations we will meet the cost.
In the course of validating your claim we, or persons working
on our behalf, may arrange to visit you. You must make yourself
available for such visits.
LIVING CARE
Phone the Universal Provident helpline.
If you need to claim under the Living Care section of this policy
you must first of all call our helpline on 0870 513 3432. When
you phone us, please have the following information available:
- your policy number
- details relating to your disablement
- the disability commencement date.
We will then be able to discuss the claim with you and issue
a claim form.
When you receive the claim form
Please complete the claim form in full and return it to us with
any additional documentation requested. We will then request
a medical report from your medical attendant to enable us properly
to assess your claim.
Once we have received the medical attendant’s report and
any additional information we may require, we will inform you
of the validity of your claim and, if appropriate, arrange for
benefit payments to commence at the end of the deferred period.
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