Complaints (Traveller’s Care)
If you are dissatisfied with any aspect of the service you have received, please write to:

The Customer Liaison Manager
Universal Provident Ltd
Phoenix Park
Blakewater Road
Blackburn
BB1 5SJ

Please quote either your policy number or claim number in all correspondence. Universal Provident will acknowledge receipt of your complaint in writing within five working days and give you their response at this time, if possible. If they cannot reply at this time they will inform you of who is dealing with your complaint and endeavour to resolve matters within 20 days. If after 20 days they are still not in a position to reply they will write to tell you when you can expect a full response.

If you remain dissatisfied with any aspect of the administration of your insurance policy, please contact:

The Managing Director
All Seasons Underwriting Agencies Limited
6-8 Fenchurch Buildings
Fenchurch Street
London
EC3M 5HT

Tel +44 (207) 481 2399
Fax +44 (207) 481 2375

You should quote the scheme name and number (Universal Provident Traveller’s Care – 5041174 UNV) in addition to your policy or claim number.

If you are not satisfied with the way in which your dissatisfaction has been dealt with you may ask for the matter to be referred to the Chief Executive of Fortis Insurance Limited.

Complaints that cannot be satisfied by the any of the above may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process.

Making a complaint under this procedure will not affect your rights to take legal action.